“If anything happens, I know that they’re going to be right there, on the spot, to make sure everything keeps running.”

Robert Stockdale, DDS, MS

Service Plans

At ICT, our services don’t stop with the installation. Most clients choose to invest in one of our monthly maintenance plans, so that if anything goes wrong, we’ve got your back. It’s the worry-free way to run a modern healthcare facility. You care for your patients and leave the technology care up to us.

Our help desk is open and staffed 10 hours a day when you need us most, so you can maximize efficiency and minimize downtime.

BRONZE COMPUTER MAINTENANCE + SECURITY (NO SERVER – CLOUD SOFTWARE ONLY)

What it Includes

  • Antivirus Subscription & Management
  • Windows Update Management
  • Managed DNS (Website Blocking)
  • PC Maintenance:
    • Clear Browser Cache
    • Old Windows Logs
    • Windows Update Cache
    • Clear Print Spoolers
    • Disk Defragmentation on Spinning Drives
    • Check Drives for Errors
  • Helpdesk Phone Support Billed at a Discounted Rate
  • Onsite Technical PC Support Billed at a Discounted Rate

BRONZE COMPUTER MAINTENANCE WITH SECURITY + HELPDESK ANNUAL AGREEMENT (NO SERVER – CLOUD SOFTWARE ONLY)

What it Includes

  • Antivirus Subscription & Management
  • Windows Update Management
  • Managed DNS (Website Blocking)
  • PC Maintenance:
    • Clear Browser Cache
    • Old Windows Logs
    • Windows Update Cache
    • Clear Print Spoolers
    • Disk Defragmentation on Spinning Drives
    • Check Drives for Errors
  • Unlimited Helpdesk Phone Support
  • Onsite Technical PC Support Billed at a Discounted Rate

SILVER COMPUTER MAINTENANCE ANNUAL AGREEMENT

What it Includes

  • Antivirus Subscription & Management
  • Windows Update Management
  • Managed DNS (website blocking)
  • PC Maintenance:
    • Clear Browser Cache
    • Old Windows Logs
    • Windows Update Cache
    • Clear Print Spoolers
    • Disk Defragmentation on Spinning Drives
    • Check Drives for Errors
  • Helpdesk Phone Support Billed at a Discounted Rate
  • Onsite Technical PC Support Billed at a Discounted Rate
  • Managed Online Backup. HIPAA Compliant & Monitored
  • Practice Management & Digital Software Yearly Updates

SILVER COMPUTER MAINTENANCE + HELP DESK ANNUAL AGREEMENT

What it Includes

  • Antivirus Subscription & Management
  • Windows Update Management
  • Managed DNS (Website Blocking)
  • PC Maintenance:
    • Clear Browser Cache
    • Old Windows Logs
    • Windows Update Cache
    • Clear Print Spoolers
    • Disk Defragmentation on Spinning Drives
  • Check Drives for Errors
  • Unlimited Helpdesk Phone Support
  • Onsite Technical PC Support billed at a Discounted Rate
  • HIPAA Compliant & Monitored
  • Practice Management & Digital Software Yearly Updates

GOLD COMPUTER MAINTENANCE + SUPPORT ANNUAL CONTRACT

What it Includes

  • Antivirus Subscription & Management
  • Windows Update Management
  • Managed DNS (Website Blocking)
  • PC Maintenance:
    • Clear Browser Cache
    • Old Windows Logs
    • Windows Update Cache
    • Clear Print Spoolers
    • Disk Defragmentation on Spinning Drives
    • Check Drives for Errors
  • Unlimited Helpdesk Phone Support
  • Unlimited Onsite Technical PC Support
  • Managed Online Backup. HIPAA Compliant & Monitored
  • Practice Management & Digital Software Yearly Updates
  • Free Loaner PC

ANNUAL SUBSCRIPTION FOR ONLINE BACKUP

What it Includes

  • ICT will perform a daily (HIPAA Compliant) online backup of your server
  • ICT will monitor your daily backups to confirm that all data is backing up correctly and alert you if any errors occur.
  • Data is backed up in a “cloud” platform to protect against location-specific disasters

**Yearly Agreement Required for Service Plans**

See Why These Dentists Love Our Support Services